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Filing Credit Information When filing credit information, it is beneficial to keep separate credit files for existing customers, for potential customers, and for accounts that have been referred for collections or legal action. This distinction allows credit department personnel to locate files quickly. Some creditors also establish separate correspondence files in which all correspondence sent to or received from customers are kept. The purpose is to make it easier for the creditor to track its progress in resolving disputes and deductions. Some credit departments establish so-called pop up files. These files serve as reminders to follow up to be certain that customers are doing what they promised to do. For example, a collector that receives a commitment for payment might set up a pop up file reminder for 5 working days to make sure that the debtor's check has arrived. Edited by Michael Dennis, author of "Credit and Collection Handbook" available at the NACM Bookstore. |
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