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Escalating
A/R Problems to Management
Often an
effective way to resolve difficult collection issues is to escalate the
problem within an organization. Resolving uncollectible receivables is
not solely the responsibility of the collector, as the key to clarifying
the unpaid debt may lie with others in the company organization. Monthly
meetings with senior management utilizing, e.g., an excel spread sheet
report could include the following information:
|
Data
Item
|
Item
Description
|
| Owner |
of
the problem/unresolved payment- who is responsible - sales, credit
etc.
|
| Region |
Region
specific to where the customer is located |
| Company |
Company
customer name |
| Type
of A/R |
indicates
product, service etc. |
| 000's |
amount
involved in past due and the total owing |
| Amount
of Revenue Reversal |
an indication
that unless the amount in question is resolved in 90 days, that the
revenue is charged back to the product or service organization |
| Period
to Revenue |
reflects
when the open accounts receivable item was recognized as revenue. |
| Period
Billed |
date
the item was invoiced |
| Write-off/Reversal
|
would
show an amount if the transaction had been reversed and charged back
against revenue. |
| Issue |
a description
of the problem |
| Close/Recommendation |
if the
item is resolved, it is maintained in a "Closed" section
of the report for two quarters. If the item continues to be unresolved,
an updated plan of action is indicated. |
|
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