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The C's of Credit

The preliminary credit investigation is a fairly standard process. By standardizing the steps taken to investigate a new or existing account and determine its desirability, the credit department minimizes the potential for slow payments and/or bad debt losses involving that customer. The key elements examined in a credit analysis are known as the "C's of Credit:" They are:

  • Character
  • Capacity
  • Capital
  • Conditions of the times
  • Collateral

Character:

Customer's willingness to pay obligations; morality, integrity, trustworthiness, and quality of management: assess individual's business character based on their success, payment record, and information from current suppliers; use intangibles (family background, employment record, personal credit history) to form a tentative opinion.

Capacity (to pay):

Business's ability to operate successfully and pay when a debt is due; applicant's ability to generate cash flows. Actual prior business experience with related operations, particularly when large volume orders, exacting specifications, or tight delivery schedules are involved, e.g., major business acquisitions in an attempt to diversify; evidence of having people capable of operating successfully and paying their bills.

Capital

Credit applicant's equity or net worth; signifies the financial strength as a credit risk and customer's ability to pay its obligations; business that shows increasing sales, profits, and net worth, and favorable trends of operations. Judge each case on its own merits, since many factors affect the financial condition of a business; some lines need a large investment in fixed assets; others require only a minimum investment in machinery and fixtures. Some lines need large amounts of ready cash and liquid assets to meet seasonal operating expenses, while others can rely on regular cash inflow to meet maturing debts.

Conditions

Analysis of how current and expected general economic situations may affect the applicant's business; may include past and current political history, recent economic events and currency issues. Credit managers should analyze the business cycle of credit applicants and customers as well as their own. An industry and country in a period of dynamic growth with flexible and progressive economic provisions increases the likelihood of a satisfactory credit experience.

Collateral

Applicant's access to additional resources (equities or other assets) to use for payment if the creditor's capacity or character fail; specific assets, such as receivables or inventories, can be pledged via liens against these assets, based on international laws that regulate these types of transactions; other forms of collateral: letters of credit, standby letters of credit from the applicant's bank, guaranties by the firm or its parent, personal guarantees from the principals, and pledges of investment holdings such as stocks or bonds, or other investments; important to determine whether potential collateral is free and clear and has not already been pledged to other creditors.

The importance of each element will vary from customer to customer, and are not always weighted equally. In every case the credit executive must measure an account under review against all "C's" before making a final decision about:

  • Whether additional information is needed to make a final credit decision
  • Whether or not open account terms will be extended
  • What specific terms of sale are appropriate
  • What credit limit is appropriate
  • What if any additional assurances of payment [such as a personal guarantee in the case of a corporation] are required before establishing an account for an applicant.

Reprinted with the permission of Credit Research Foundation.

Edited by Michael Dennis, author of "Credit and Collection Handbook" available at the NACM Bookstore.

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