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File Documentation

Although companies are moving closer each day towards paperless environments, most companies still have credit files on each of their customers. Items usually found in the credit file include the following:

  • The credit application
  • A sales tax exemption certificate
  • Customer contracts, and special agreements
  • Security documents (such as letters of credit and personal guarantees)
  • Check copies
  • Credit bureau reports (such as Dun & Bradstreet and Experian)
  • Financial statements
  • Bank references
  • Trade references
  • Press releases
  • Customer correspondence
  • Copies of information from the customer's website
Edited by Michael Dennis, author of "Credit and Collection Handbook" available at the NACM Bookstore.
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