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- Dunning Notices; Past Due Notices; Friendly Reminders
- Using Form Letters
- Example of a Dunning Notice
- Humor in Debt Collections
- Improving Collection Performance
- Monthly Statements; Monthly Customer Statements
- Negotiating With Delinquent Debtors
- Personal Visits; Advantages and Risks; Costs and Benefits
- Debtor Referral to a Collection Agency
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- Myths and Misconceptions about Business to Business Collections
- Understanding the Role of the Accounts Payable Department
- Using a Customer's Uncertainty as a Collection Tool
- When to Place an Account for Collection
- Selecting a Third Party Collection Agency
- Credit Holds
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- Issuing a Final Demand
- Quality vs. Quantity of Collection Calls
- Confronting Delinquent Debtors
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- The Power Balance in Debt Collections
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Using Form Letters
From the debtor’s perspective, receiving a collection notice that is obviously a form letter may indicate that the creditor is not concerned enough about the past due balance to either call or send a personalized collection letter. A letter that is titled "Dear Sir” is one indication that the letter was probably a computer generated form letter. The solution is to personalize form letters.
© 2011. Michael C. Dennis. All Rights Reserved