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- Ten Tips on Deduction Management
- Ten Tips on Customer Financial Statement Analysis
- Ten Tips on Limiting Bad Debt Losses
- Ten Tips Relating to Chapter 7 Bankruptcies
- Ten Tips on Communicating with Your Manager
- Ten Tips on Handling Angry Customers
- Ten Tips on Increasing your Visibility at Work
- Ten Tips on Prioritizing Work in the Credit Department
- Measuring Job Performance - Ten Tips
- Ten Tips on Customer Financial Statement Analysis
- Ten Creative Collection Tips
- Ten Creative Problem Solving Tips
- Tips on Extending Credit to Newly Formed Companies
- Ten Collection Do's and Don'ts
- Tips on Choosing a Third Party Collection Agency
- Ten Ways to Find Customer Financial Statements Online
- Ten Tips Relating to the Use of a Personal Guaranty
- Asserting the Ordinary Course of Business Defense to a Bankruptcy Preference Demand; Ten Tips
- Ten Tips on Filing a Proof of Claim
- Ten Tips on Professional Accreditation through NACM
- Ten Things Not to Say to a Customer
- Ten Tips About the Discharge of Debts in a Chapter 7 Liquidation Bankruptcy
- Ten Tips on Hiring and Training New Collectors
- Ten Tips on Building a Better Credit Application
- Ten Tips on Managing Change in Credit
- Ten Tips on Automating the Cash Application Process
- Making Effective Proposals
- Justifying the Cost of Collection Management Software
- Tips on Reducing Credit Risk
- Tips for Handling Unearned Discounts
- Ten Tips about Online Credit Training Programs
- Ten Tips on More Effectively Interacting with Customers
- Comments about Risk Management
- Ten Comments on the Roles and Responsibilities of the Credit Department
- The Roles and Goals of External Auditors
- Ten Key Performance Metrics for the Credit and Collection Department
- Tips on Stress Management in the Credit Department
- Ten Benefits of Online Training
- Ten Tips on Networking Online with other Credit Professionals
- Ten Tips When a Customer Closes its Doors
- Ten Ways Credit Managers get Fired
- Ten Key Financial Ratios
- Tips for Handling Difficult Discussions with Credit Team Members
- Ten Things Not to Say to Debtors
- Ten Tips on Attending Meetings
- Ten Tips on Effective Meeting Follow up and Documentation
- Ten More Meeting Tips
- Ten Tips on International Interactions with Customers
- Effective Teams, Ten Tips
- Tips on Creating Better Emails
- Generating Effective Credit Correspondence
- Exporting
- Accounting
Ten Tips on Communicating with Your Manager
As a general rule, it is better to communicate more frequently than less frequently. Make certain that your communications are precise.
- Have substantive discussions in which you examine the good, the bad and the ugly issues involving credit and collections
- Remember that bad news does not improve with age
- Honesty is the only policy applicable to interactions with your manager
- Managers usually hate surprises, so try to provide advanced notices or simply ‘heads-up’ about potential problems
- As your manager for their preferred method of communication. Some prefer face to face discussions, others emails or memos. Use whatever method they prefer whenever possible
- Find out if your manager prefers stop in visits, or if you should make an appointment to see them
- Be prepared with all relevant documents when you meet to discuss an issue. Otherwise, you appear unprepared
- Try never to disagree with your manager in a public setting
- Before sharing your opinion assuming that it differs from your manager’s point of view, make sure your manager does not view sharing differences of opinion as either a challenge to their authority or disloyal
- Never present a problem to your manager without also presenting one or more options / solutions.
© 2010 by Michael C. Dennis. All Rights Reserved