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- Credit and Collections Tools and Tips
- Ten Tips on Deduction Management
- Ten Tips on Customer Financial Statement Analysis
- Ten Tips on Limiting Bad Debt Losses
- Ten Tips Relating to Chapter 7 Bankruptcies
- Ten Tips on Communicating with Your Manager
- Ten Tips on Handling Angry Customers
- Ten Tips on Increasing your Visibility at Work
- Ten Tips on Prioritizing Work in the Credit Department
- Measuring Job Performance - Ten Tips
- Ten Tips on Customer Financial Statement Analysis
- Ten Creative Collection Tips
- Ten Creative Problem Solving Tips
- Tips on Extending Credit to Newly Formed Companies
- Ten Collection Do's and Don'ts
- Tips on Choosing a Third Party Collection Agency
- Ten Ways to Find Customer Financial Statements Online
- Ten Tips Relating to the Use of a Personal Guaranty
- Asserting the Ordinary Course of Business Defense to a Bankruptcy Preference Demand; Ten Tips
- Ten Tips on Filing a Proof of Claim
- Ten Tips on Professional Accreditation through NACM
- Ten Things Not to Say to a Customer
- Ten Tips About the Discharge of Debts in a Chapter 7 Liquidation Bankruptcy
- Ten Tips on Hiring and Training New Collectors
- Ten Tips on Building a Better Credit Application
- Ten Tips on Managing Change in Credit
- Ten Tips on Automating the Cash Application Process
- Making Effective Proposals
- Justifying the Cost of Collection Management Software
- Tips on Reducing Credit Risk
- Tips for Handling Unearned Discounts
- Ten Tips about Online Credit Training Programs
- Ten Tips on More Effectively Interacting with Customers
- Comments about Risk Management
- Ten Comments on the Roles and Responsibilities of the Credit Department
- The Roles and Goals of External Auditors
- Ten Key Performance Metrics for the Credit and Collection Department
- Tips on Stress Management in the Credit Department
- Ten Benefits of Online Training
- Ten Tips on Networking Online with other Credit Professionals
- Ten Tips When a Customer Closes its Doors
- Ten Ways Credit Managers get Fired
- Ten Key Financial Ratios
- Tips for Handling Difficult Discussions with Credit Team Members
- Ten Things Not to Say to Debtors
- Ten Tips on Attending Meetings
- Ten Tips on Effective Meeting Follow up and Documentation
- Ten More Meeting Tips
- Ten Tips on International Interactions with Customers
- Effective Teams, Ten Tips
- Tips on Creating Better Emails
- Generating Effective Credit Correspondence
- Exporting
- Accounting
Ten Key Performance Metrics for the Credit and Collection Department
- Days sales outstanding
- Days delinquent sales outstanding
- The Collection Effectiveness Index
- Percent of total A/R that is past due
- Percent of total A/R over 90 days past due
- Total deductions and chargebacks as a percent of total A/R
- Bad debt write offs as a percent of annual sales
- Number of active accounts managed by each collector
- Number of active invoices + debits + credits + chargebacks managed by each collector
- Average number of days to process new credit applications
© 2011 by Michael C. Dennis. All Rights Reserved.