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Resolving Deductions
If your intention is to resolve customer deductions more rapidly, some of your goals should be to:
- Determine the root cause of the problem,
- Make the necessary corrections so that future deduction problems do not occur,
- Try to customers supporting documentation only once,
- FAX rather than mail the documents required,
- Keep copies of all documentation sent to customers,
- Make careful and detailed notes of all discussions and commitments concerning outstanding deductions,
- Follow up on customer commitments already made and apparently broken relating to repayment of outstanding deductions,
- Follow up to be sure that any required documentation was received by the customer, since doing so will eliminate one excuse for delaying payment,
- Be sure that the customer makes a payment commitment upon receipt of relevant supporting documentation explaining why a deduction should be repaid.
© 2011 by Michael C. Dennis. All Rights Reserved