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Generating Effective Correspondence
Business Correspondence
Your ability to generate effective correspondence reflects well on you as a credit professional. Conversely, having poor writing skills reflects negatively on a credit manager. Your business writing goals should include:
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Making certain letters and memos are clear and concise;
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Eliminating repetitive phrases in your correspondence;
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To include powerful opening and closing remarks;
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To make certain the reader understands the action you want him or her to take and the deadline for completing this work;
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Eliminating the use of jargon in order to make your correspondence more user friendly;
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Avoid the use of clichés and trite phrases;
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Avoiding correspondence that is overly formal, even pompous and/or offensive to the reader;
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Creating documents that appeal to the reader's needs and wants;
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For internal documents, creating memos and emails that provide only the specific information that the recipient needs;
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Making sure all correspondence includes a subject line
Following these guidelines will help every person in the credit department to generate better and more compelling letters, memos and email messages
© 2011. Michael C. Dennis. All Rights Reserved
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