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Economic Downturns; Recessions; Layoffs

During an economic downturn, the credit function may be impacted in a variety of ways including headcount reductions.  Layoffs, hiring freezes and other austerity measures taken by companies may have an unexpected and unwanted impact on the credit and collection function.  Often, headcount reductions are made company-wide, required in every department including the credit department.  The workload remains after a layoff or a hiring freeze and therefore must be re-allocated.  Headcount reductions in other departments can result in delays in providing documentation needed to address and resolve disputes and deductions and as a result collections may be delayed.

It is ironic that in an effort to improve the creditor company's net income by reducing operating downsizing the credit and collection department may affect the company's cash flow which in turn may cause it to miss out on discounts offered by its suppliers.

Edited by Michael C. Dennis.