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- Bank Loans and Bank Credit
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- Understanding Banking Relationships
- Bounced Checks; Collecting on Bounced Checks, NSF Checks
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- The Five Cs of Credit Analysis
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- Classification of Risk; Customer Risk Score
- COD Terms; Slow Pay; High Risk; Risk Mitigation;
- Code of Ethics
- Confidentiality Agreement
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- Customer Credit File; Credit File
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- Credit Insurance; Trade Credit Insurance; Export Credit Insurance
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- Customer Purchase Orders, Errors on POs and their Impact on Collections
- Customer Retention
- Grace Periods and Cash Discounts
- Direct and Indirect Credit Investigations
- Unearned Discounts; Unearned Cash Discounts; Cash Discounts
- Enterprise Resource Planning
- Ethics for the Credit Manager
- Evaluating Financial Health
- Exchange of Credit Information
- Extended Dating Terms
- Credit File Documentation
- Fraud Signs and Prevention
- History of Credit
- Cargo Insurance
- Insurance Brokers and Credit Insurance
- Internet as a Source of Credit Information
- Late Charges
- Minimum First Order Without Credit Investigation
- New Account Checklist
- Non-Disclosure Agreement
- Open Account Sales; Open Account Terms; Extension of Credit on Open Account Terms
- Order Approval; Order Hold; Credit Reviews; Pending Order Review
- Order Controls / Order Approval
- Pro Forma Invoices
- Requesting Financial Information from Customers
- Restrictive Endorsements
- Returned Checks
- Return Merchandise Authorizations
- Root Cause Analysis of Past Due Balances
- Safeguarding Accounts
- Security Agreements; Secured Debts
- Seller's Invoice
- Terms and Conditions
- Terms of Sale
- Terms of Sale: Examples
- Types of Credit: Consumer Credit; Bank Credit; Commercial Credit; B2B; Business to Business
- Written Credit Policy Manual
- Handling Post Audit Claims More Effectively; Post Audit Claims
- Do's and Don'ts of Business to Business Debt Collection, Debt Collection Practices
- Bad Debt Reserves
- Advantages and Disadvantages of Purchasing Credit Insurance
- A Letter of Introduction
- Addressing Chronic Slow Pay Customers
- More about Cash Forecasting
- Streamlining Order Processing
- Collection Practices
- Financial Analysis
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- International Credit
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- Career Management, and Job Change
- Credit Website Tools
- Upcoming Educational Events
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- Tips on Creating Better Emails
- Generating Effective Credit Correspondence
- Exporting
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Confidential Information
Credit personnel should carefully safeguard the confidentiality of the sources of the credit ratings they receive. For example, creditors should never reveal to an applicant which creditor(s) they contacted and what specific information was provided to them. Similarly, credit professionals should never reveal what specific credit bureau reports were used in the credit-evaluation process or what, if anything, those reports said about the applicant’s creditworthiness.
Equally important, credit professionals should never share confidential credit information with their salespeople. Many credit professionals have done so, and learned that this is a serious mistake.
© 2010 by Michael C. Dennis. All Rights Reserved.