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Account Assignments
It is a good idea and it is strongly recommended that your most skillful and experienced collectors be assigned to your most difficult accounts. Avoid the temptation to automatically assign your most experienced collectors to your largest accounts. In many cases, larger customers are some of your best paying customers. They are adequately financed. Their systems are time tested. Their accounts payable team is well trained. Much of the work the typical A/P department would normally perform manually is automated.
These accounts do not require the skills of your best collector, but a mid-sized account may require more skill, more patience and more experience than a larger account.
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